Regulations

As a member of The Property Redress Scheme (PRS), RJ Estates aims to provide the public with the highest level of service. If you would like to make a formal complaint about the company, please follow the below complaints procedure below. We will do our very best to acknowledge and resolve the issue as quickly and efficiently as possible. Thank you.

RJ Estates’ Customer Complaints Procedure:
If you have a complaint regarding the service you have received from us, please put your concerns in writing, preferably an email as below:

  • The complaint will be explored and responded to within 15 days.
  • If you remain dissatisfied with the result of the internal investigation, please get in touch again and we will escalate the issue internally.
  • A full investigation will take place and a letter will be sent confirming our final viewpoint. This will be within 21 days of the acknowledgement email/letter.
  • In the unlikely event that you remain unhappy with the final response to your complaint, you can write to The Property Redress Scheme @ www.theprs.co.uk for further escalation.

 

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Thanks
RJ Estates Team

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